Sales Questions

• 1.) Do I need to purchase a service contract?
• You do not need to purchase a service contract. You only need to purchase our time for as little as one hour.
  
• 2.) What makes JBC Web Design & Computer Repair different from other computer service companies?
• Our #1 rule is to plan twice, integrate once. Our technicians are college graduates that have experience servicing computers and designing user friendly affordable websites.
  
• 3.) Do you fix laptops?
  
• Yes, we service all brands of laptops and desktops.
  
• 4.) Are you insured?
• We do carry an insurance policy. Call for more details.
  

Service Questions

• 1.) Who is responsible for my data?
• You are solely responsible for your own data. We will backup your system before we begin working on it.
  
• 2.) What is the length of your service warranty?
• Our service warranty is 7 days if the problem reoccurs.
• 3.) How long does it take to fix my computer?
• The average time spent repairing a computer is around two hours per visit.
  
• 4.) Can you teach me how to use software on my system?
  
• Yes, please tell us the software title before we arrive.
  
• 5.) Can I call you for advice?
• We offer free advice for any questions you have.

Billing Questions

• 1.) What payment methods do you accept?
• We accept cash and checks only.
  
• 2.) When is my bill due?
• Your bill is due upon completion of service.
  
• 3.) What is the duration of your service quote?
• Your service quote is 30 days.